Privacy Policy
Last updated: May 2026
This Privacy Policy explains how Shenzhen Fuxin International Logistics Co., Ltd. (“Fuxin”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit https://www.fxexpress.com (the “Website”) or otherwise interact with us online in connection with our international freight and logistics services.
We are committed to protecting your privacy and handling personal information in a transparent and lawful manner.
We encourage you to read this Privacy Policy carefully. Where we rely on your consent (for example, for non-essential cookies or certain marketing activities), you may withdraw that consent at any time as described below.
1. Who we are (data controller)
The data controller responsible for your personal information in connection with this Website is:
Shenzhen Fuxin International Logistics Co., Ltd.
1st Floor, Building A3, Tianrui Industrial Park, Fuyuan 1st Road, Fuhai Street, Bao’an District, Shenzhen, China
Website: https://www.fxexpress.com
We also operate offices in other locations. For regional addresses and contact details, please see our Contact Us page.
For privacy-related questions or requests, you may:
- use our Contact Us page or forms on the Website; or
- email us at: info [at] fxexpress [dot] com (replace
[at]with@and[dot]with.).
2. Scope
This Privacy Policy applies to personal information we process through:
- the Website (including inquiry, quote, and contact forms);
- communications you initiate with us via email, phone, WhatsApp, WeChat, or other channels listed on the Website; and
- related online tools we use to operate, secure, measure, and improve the Website and our marketing (where permitted by law and, where required, with your consent).
It does not apply to third-party websites or services linked from our Website (for example, social media platforms). Those services have their own privacy policies.
3. Information we collect
We may collect the following categories of personal information, depending on how you interact with us:
A. Information you provide voluntarily
- Identity and contact details: name, job title, company name (if provided), email address, telephone number, country/region, and messaging identifiers (e.g. WhatsApp or WeChat ID) when you submit forms or contact us.
- Inquiry and logistics-related information: information you choose to include in messages or forms, such as shipment origin/destination, cargo type, weight/volume, timelines, service preferences, or other details needed to respond to your request or prepare a quotation.
- Communications: content of your messages, call-back requests, and our correspondence with you.
B. Information collected automatically
When you visit the Website, we or our service providers may automatically collect:
- Device and log data: IP address, browser type and version, operating system, device identifiers, referring/exit pages, pages viewed, date/time stamps, and general location derived from IP address (country/region level).
- Cookie and similar technologies data: as described in Section 8 and in our Cookie Policy.
We do not intentionally collect sensitive personal data (such as health data) through the Website. Please do not submit sensitive information unless we specifically request it and explain why it is needed.
4. How we use your information
We use personal information for the following purposes:
| Purpose | Examples |
|---|---|
| Respond to inquiries and provide quotations | Processing contact/quote forms, following up by email, phone, or messaging apps, preparing proposals |
| Provide and manage logistics services | If you become a customer, using contact and shipment information to perform contracts and related administration |
| Operate and secure the Website | Hosting, troubleshooting, fraud prevention, abuse detection, backups |
| Improve the Website and user experience | Understanding how visitors use pages and forms (often via analytics, subject to consent where required) |
| Marketing and advertising (where permitted) | Measuring ad performance, conversion tracking, building or refining audiences, remarketing on platforms such as Google or Meta — only where we have a lawful basis and, where required, your consent |
| Comply with law | Responding to lawful requests, enforcing terms, protecting rights and safety |
We do not sell your personal information for money. We may use advertising and analytics tools that involve sharing limited data with partners to measure and deliver ads, as described in Sections 5 and 8.
We do not use your personal information for automated decision-making that produces legal or similarly significant effects concerning you.
5. Legal bases for processing (EEA, UK, and similar laws)
If you are in the European Economic Area (EEA), the United Kingdom, or another jurisdiction that requires a legal basis, we rely on one or more of the following:
- Performance of a contract or steps at your request (Article 6(1)(b) GDPR): when you ask for a quote, information, or services and we need your details to respond.
- Legitimate interests (Article 6(1)(f) GDPR): to operate, secure, and improve the Website, prevent misuse, and communicate with you about your inquiry — balanced against your rights. You may object to processing based on legitimate interests, including direct marketing, at any time.
- Consent (Article 6(1)(a) GDPR): for non-essential cookies, certain analytics, and advertising/remarketing technologies where consent is required. You may withdraw consent at any time via our cookie settings.
- Legal obligation (Article 6(1)(c) GDPR): where we must retain or disclose information to comply with applicable law.
6. How we share your information
We do not sell, rent, or trade your personal information to third parties for their independent marketing. We may share information with:
A. Service providers (processors)
Companies that help us run the Website and business, such as:
- website hosting and IT infrastructure;
- form and related tools (e.g. Fluent Forms and WordPress/email delivery services);
- email and communication providers;
- analytics providers (e.g. Google Analytics 4);
- advertising and measurement partners (e.g. Google Ads, Meta (Facebook/Instagram) Pixel or similar tools, if enabled);
- professional advisers (lawyers, accountants) where necessary.
These providers may only use personal information on our instructions and subject to appropriate safeguards.
B. Business transfers
If we are involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to continued protection.
C. Legal and safety
We may disclose information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, users, or the public.
D. With your direction or consent
For example, when you ask us to contact you via a specific channel or when you agree to a particular use.
When you use links to our profiles on LinkedIn, Facebook, Instagram, YouTube, TikTok, WeChat, or other platforms, those platforms process your data under their own policies.
7. International data transfers
We are based in China and serve customers internationally. Your information may be processed in countries other than your own, including countries that may not provide the same level of data protection as your home country.
Our Website, hosting providers, and certain third-party tools may also process data in other jurisdictions (for example, the United States or the European Union), depending on how those services are configured.
Where required, we implement appropriate safeguards for transfers from the EEA/UK, such as Standard Contractual Clauses approved by the European Commission or UK authorities, and we rely on providers’ participation in recognized transfer frameworks (e.g. the EU–US Data Privacy Framework) where applicable.
You may contact us using the details in Section 15 for more information about safeguards for international transfers.
8. Cookies and similar technologies
We use cookies, pixels, and similar technologies to:
- enable core Website functions (strictly necessary cookies);
- remember preferences (functional cookies, where used);
- understand traffic and usage (analytics, e.g. GA4 — typically with consent in the EEA/UK); and
- measure and improve advertising campaigns (marketing cookies/pixels, e.g. Google Ads, Meta Pixel — typically with consent in the EEA/UK).
Non-essential cookies and tracking technologies are placed only after you provide consent through our cookie banner or preference center, where required by law. You can change your choices at any time via the Cookie Settings link in the website footer (once available).
For details on specific cookies, retention, and partners, see our Cookie Policy.
9. Data retention
We keep personal information only as long as necessary for the purposes described in this policy, including:
| Data type | Typical retention |
|---|---|
| Marketing and general inquiries (not yet customers) | Up to 24 months after last contact, unless a longer period is needed for unresolved matters |
| Customer and shipment-related records | For the duration of the business relationship and as required by contract, tax, customs, and transport regulations (often several years after completion) |
| Web server logs | Generally up to 12 months |
| Analytics data (GA4) | According to our GA4 settings (often 2–14 months for user/event data) and your consent status |
| Cookie consent records | As required by law (often up to 3 years) |
When information is no longer needed, we delete or anonymize it where reasonably possible.
10. Security
We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. These measures may include access controls, secure hosting, and staff training.
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
11. Your rights and choices
Depending on your location, you may have the right to:
- access the personal information we hold about you;
- correct inaccurate information;
- delete information in certain circumstances;
- restrict or object to certain processing;
- data portability (EEA/UK, where applicable);
- withdraw consent at any time (without affecting processing before withdrawal);
- opt out of direct marketing by contacting us or using any unsubscribe link in our emails.
EEA/UK: You also have the right to lodge a complaint with your local supervisory authority.
California (CCPA/CPRA): You may have rights to know, delete, and correct personal information, and to opt out of “sale” or “sharing” for cross-context behavioral advertising. We do not sell personal information for money; to opt out of sharing for advertising where applicable, use our cookie settings or contact us.
To exercise your rights, use our Contact Us page or email: info [at] fxexpress [dot] com (replace [at] with @ and [dot] with .). We may need to verify your identity before responding. We aim to respond within one month (EEA/UK), or within the timeframes required by applicable law.
12. Children
The Website is not directed at children under 16 (or the age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.
13. Third-party links
The Website may contain links to third-party websites, maps, or social networks. We are not responsible for their privacy practices. Please review their policies before providing personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Material changes may be highlighted on the Website. We encourage you to review this page periodically.
15. Contact us
If you have questions about this Privacy Policy or our data practices, contact:
Shenzhen Fuxin International Logistics Co., Ltd.
1st Floor, Building A3, Tianrui Industrial Park, Fuyuan 1st Road, Fuhai Street, Bao’an District, Shenzhen, China
Email: info [at] fxexpress [dot] com (replace [at] with @ and [dot] with .)
Contact page: https://www.fxexpress.com/contact-us/